Cookie Notice

Effective Date: July 1, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving the functionality of our site.

How We Use Cookies

Synergy Therapy Solutions uses cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session Management: To maintain your session while navigating our site
• Security: To protect against fraud and maintain website security
• Functionality: To remember your preferences and settings

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics: To analyze website traffic and user behavior
• Performance Monitoring: To identify and fix technical issues
• Usage Statistics: To improve our website's functionality and content

Communication Cookies

These cookies enable communication features:

• Contact Forms: To ensure proper functioning of appointment request forms
• Live Chat: To provide real-time support when available

Types of Cookies We Use

First-Party Cookies

Cookies set directly by Synergy Therapy Solutions:

• Session cookies (deleted when you close your browser)
• Preference cookies (remember your settings)
• Security cookies (protect your information)

Third-Party Cookies

Cookies set by external services we use:

• Google Analytics: For website analytics and reporting
• Appointment Scheduling System: For online booking functionality
• Security Services: For protection against malicious activity

Your Cookie Choices

Browser Settings

You can control cookies through your browser settings:

• Block All Cookies: May affect website functionality
• Block Third-Party Cookies: Limits tracking while maintaining basic functionality
• Delete Existing Cookies: Removes cookies already stored on your device

Opt-Out Options

• Google Analytics: Visit Google's opt-out page
• Advertising Cookies: We do not use advertising cookies

Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a specified period or until deleted
• Analytics Cookies: Typically expire after 24 months
• Preference Cookies: May remain for up to 12 months

Healthcare Privacy Considerations

As a healthcare provider, Synergy Therapy Solutions is committed to protecting your privacy:

• No PHI in Cookies: Personal health information is never stored in cookies
• Secure Transmission: All cookies use secure transmission protocols
• Limited Data Collection: We only collect data necessary for website functionality

Updates to This Notice

We may update this Cookie Notice from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this notice periodically.

Contact Information

If you have questions about our use of cookies, please contact us:

Synergy Therapy Solutions
Phone: 269-240-7908
Email: info@synergy-therapysolutions.com
Address: 319 SE Highland Park Dr, College Park, 99324
Washington State

Browser-Specific Instructions

Chrome

1. Click the three dots menu → Settings → Privacy and security → Cookies and other site data

Firefox

1. Click the menu button → Options → Privacy & Security → Cookies and Site Data

Safari

1. Safari menu → Preferences → Privacy → Manage Website Data

Edge

1. Click the three dots menu → Settings → Cookies and site permissions → Cookies and site data

This Cookie Notice complies with applicable Washington State laws and healthcare privacy regulations. For questions regarding your healthcare privacy rights, please refer to our Privacy Policy and HIPAA Notice of Privacy Practices.

Terms & Conditions

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Acceptance of Terms

By accessing and using the Synergy Therapy Solutions website (www.synergy-therapysolutions.com), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use this website.

About Synergy Therapy Solutions

Synergy Therapy Solutions is a speech-language pathology practice operated by Amber Hamby, M.S., CCC-SLP, licensed in Washington State. Our services are provided in accordance with Washington State regulations and professional standards.

Use of Website

Permitted Use

This website is intended to:

• Provide information about our speech-language pathology services
• Allow potential clients to request consultations
• Offer educational resources about communication disorders
• Facilitate appointment scheduling and communication

Prohibited Use

You may not use this website to:

• Transmit any unlawful, harmful, or offensive content
• Attempt to gain unauthorized access to any portion of the website
• Interfere with the website's functionality or security
• Violate any applicable laws or regulations
• Impersonate another person or entity

Healthcare Services Disclaimer

No Doctor-Patient Relationship

• Use of this website does not create a healthcare provider-patient relationship
• Information on this website is for educational purposes only
• Do not use this website for medical emergencies

Professional Services

• Speech-language pathology services are provided by licensed professionals
• Services are subject to Washington State licensing requirements
• Treatment recommendations require proper evaluation and assessment

Emergency Situations

• This website is not for emergency use
• In case of medical emergency, call 911 or go to your nearest emergency room
• For urgent communication needs, contact your primary healthcare provider

Appointment and Scheduling Policies

Online Scheduling

• Appointment requests made through the website require confirmation
• We will contact you within 24 hours to confirm appointment times
• Appointments are not confirmed until you receive direct communication from our office

Cancellation Policy

• Appointment cancellations must be made at least 24 hours in advance
• Late cancellations or no-shows may be subject to fees
• Repeated no-shows may result in termination of services

Payment Terms

• Services are provided on a cash-pay basis
• Payment is due at the time of service
• Superbills will be provided for insurance reimbursement
• Fees are subject to change with 30 days' notice

Telehealth Services

Technology Requirements

• Clients are responsible for ensuring reliable internet connection
• Compatible devices and software are required for telehealth sessions
• Technical difficulties may require rescheduling of sessions

Privacy and Security

• Telehealth sessions use HIPAA-compliant platforms
• Clients are responsible for ensuring privacy during sessions
• Sessions should be conducted in a private, secure location

Intellectual Property

Website Content

• All content on this website is owned by Synergy Therapy Solutions
• Content includes text, images, logos, graphics, and other materials
• Unauthorized use of content is prohibited

Trademarks

• "Synergy Therapy Solutions" and associated logos are trademarks
• Use of our trademarks without permission is prohibited

Educational Materials

• Educational resources are provided for informational purposes
• Materials may not be reproduced without written permission
• Attribution is required when permitted use is granted

Privacy and Data Protection

Information Collection

• We collect only information necessary to provide services
• Personal information is protected according to our Privacy Policy
• Healthcare information is protected under HIPAA regulations

Data Security

• We implement appropriate security measures to protect your information
• However, no internet transmission is 100% secure
• You use this website at your own risk regarding data security

Limitation of Liability

Website Use

• We provide this website "as is" without warranties of any kind
• We are not liable for any damages resulting from website use
• This includes technical issues, interruptions, or data loss

Service Limitations

• Speech-language pathology services have inherent limitations
• Results cannot be guaranteed
• Individual outcomes may vary

Washington State Law

• These terms are governed by Washington State law
• Any disputes will be resolved in Washington State courts
• If any provision is unenforceable, the remainder remains in effect

Third-Party Services

External Links

• Our website may contain links to third-party websites
• We are not responsible for the content or practices of external sites
• External links are provided for convenience only

Service Providers

• We may use third-party services for website functionality
• These services have their own terms and privacy policies
• We are not responsible for third-party service practices

Professional Standards

Licensing and Certification

• Services are provided by professionals licensed in Washington State
• We maintain required continuing education and certifications
• Professional conduct follows ASHA Code of Ethics

Scope of Practice

• Services are limited to speech-language pathology scope of practice
• We will refer to other professionals when appropriate
• We do not provide services outside our area of expertise

Modifications to Terms

Updates

• We may update these terms at any time
• Updated terms will be posted on this website
• Continued use constitutes acceptance of updated terms

Notification

• Significant changes will be highlighted on the website
• We recommend reviewing these terms periodically
• Questions about changes can be directed to our office

Termination

Website Access

• We reserve the right to terminate website access for violations
• Termination may occur without notice for severe violations
• Legitimate users will receive notice when possible

Service Termination

• Either party may terminate services with appropriate notice
• Professional and ethical obligations continue after termination
• Records will be maintained according to legal requirements

Contact Information

For questions about these Terms & Conditions, please contact:

Synergy Therapy Solutions
Amber Hamby, M.S., CCC-SLP
Phone: 269-240-7908
Email: info@synergy-therapysolutions.com
Address: 319 SE Highland Park Dr, College Park, 99324
Washington State

Compliance Statements

Washington State Compliance

• Services comply with Washington State healthcare regulations
• Professional licensing is maintained according to state requirements
• Business practices follow Washington State commercial laws

Federal Compliance

• Services comply with federal healthcare regulations including HIPAA
• Non-discrimination policies are maintained
• Accessibility standards are followed where applicable

Professional Standards

• Services follow American Speech-Language-Hearing Association guidelines
• Continuing education requirements are maintained
• Professional liability insurance is carried

These Terms & Conditions are designed to comply with Washington State law and healthcare regulations. By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms.

Privacy Policy

Effective Date: July 1, 2025
Last Updated: n/a

Introduction

Synergy Therapy Solutions is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. As a healthcare provider, we are required to comply with federal HIPAA regulations and Washington State privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

Personal Information

• Contact Information: Name, address, phone number, email address
• Demographic Information: Age, date of birth, gender
• Emergency Contacts: Names and contact information for emergency situations
• Insurance Information: Insurance provider details for superbill processing

Health Information (Protected Health Information - PHI)

• Medical History: Previous speech therapy, medical conditions affecting communication
• Assessment Results: Standardized test scores, clinical observations
• Treatment Records: Therapy goals, progress notes, treatment plans
• Communication Records: Emails, messages, and calls related to your care

Website Usage Information

• Technical Data: IP address, browser type, device information
• Usage Patterns: Pages visited, time spent on site, navigation patterns
• Cookies: Small files stored on your device (see our Cookie Notice)

How We Use Your Information

Healthcare Services

• Treatment Planning: Developing individualized therapy programs
• Progress Monitoring: Tracking improvement and adjusting treatment
• Communication: Contacting you about appointments and treatment
• Coordination of Care: Working with other healthcare providers when appropriate

Business Operations

• Scheduling: Managing appointments and availability
• Billing: Processing payments and creating superbills
• Quality Improvement: Enhancing our services and outcomes
• Legal Compliance: Meeting regulatory and legal requirements

Website Functionality

• Service Delivery: Providing information about our services
• User Experience: Improving website functionality and content
• Security: Protecting against fraud and unauthorized access
• Analytics: Understanding how visitors use our website

Information Sharing and Disclosure

With Your Consent

• Insurance Reimbursement: Sharing information necessary for superbill processing
• Other Healthcare Providers: Coordinating care with physicians, schools, or other therapists
• Family Members: Discussing treatment with authorized family members

Without Your Consent (As Required or Permitted by Law)

• Emergency Situations: To prevent serious harm to you or others
• Legal Requirements: When required by court order or legal process
• Public Health: Reporting communicable diseases or public health threats
• Professional Oversight: State licensing board investigations or professional review

Service Providers

• Business Associates: Third-party vendors who help us operate (with HIPAA agreements)
• Website Services: Hosting, analytics, and security providers
• Payment Processing: Credit card processing and billing services

Your Privacy Rights

HIPAA Rights

• Access: Right to inspect and copy your health information
• Amendment: Right to request changes to incorrect information
• Accounting: Right to receive a list of disclosures we've made
• Restriction: Right to request limits on how we use your information
• Alternative Communication: Right to request communication through specific methods
• Complaint: Right to file a complaint about our privacy practices

Washington State Rights

• Correction: Right to request correction of inaccurate personal information
• Deletion: Right to request deletion of personal information (with limitations)
• Portability: Right to receive your information in a usable format
• Non-Discrimination: Right to equal service regardless of privacy choices

Website Privacy Rights

• Opt-Out: Right to opt out of non-essential cookies and tracking
• Data Access: Right to know what personal information we collect from the website
• Communication Preferences: Right to choose how we contact you

Data Security Measures

Technical Safeguards

• Encryption: All sensitive data is encrypted in transmission and storage
• Access Controls: Limited access based on job responsibilities
• Audit Logs: Regular monitoring of system access and activities
• Secure Hosting: Website and data hosted on secure, HIPAA-compliant servers

Physical Safeguards

• Facility Security: Physical access controls to areas with PHI
• Device Controls: Secure storage and disposal of devices containing PHI
• Workstation Security: Protected computers and workstations

Administrative Safeguards

• Privacy Training: Regular training for all staff on privacy requirements
• Policies and Procedures: Written policies governing information handling
• Incident Response: Procedures for responding to privacy breaches
• Regular Audits: Periodic review of privacy practices and compliance

Data Retention

Health Records

• Active Clients: Records maintained throughout treatment relationship
• Former Clients: Records retained for 10 years after last service (adults)
• Pediatric Records: Records retained until age 21 or 10 years, whichever is longer
• Legal Requirements: Some records may be retained longer if required by law

Website Data

• Analytics Data: Typically retained for 24-26 months
• Contact Information: Retained until you request deletion or opt out
• Security Logs: Retained for 1 year for security purposes

International Data Transfers

• No International Transfers: We do not transfer data outside the United States
• US-Based Services: All service providers are located within the United States
• Cloud Storage: Any cloud storage services are US-based and HIPAA-compliant

Children's Privacy

COPPA Compliance

• Age Restrictions: We do not knowingly collect information from children under 13 without parental consent
• Parental Rights: Parents have the right to review and request deletion of their child's information
• Limited Collection: We collect only information necessary for treatment

Healthcare Services for Minors

• Parental Involvement: Treatment typically involves parent/guardian participation
• Confidentiality: Age-appropriate confidentiality maintained when clinically appropriate
• Legal Requirements: Disclosure may be required in cases of suspected abuse or neglect

Third-Party Services

Analytics and Tracking

• Google Analytics: Used to understand website usage (anonymized data)
• Security Services: Monitor for threats and protect against attacks
• Communication Tools: Email and appointment scheduling platforms

Opt-Out Options

• Analytics: You can opt out using browser settings or Google's opt-out tool
• Communications: You can unsubscribe from non-essential communications
• Cookies: You can control cookies through browser settings

Changes to This Privacy Policy

Notification of Changes

• Website Notice: Updated policy will be posted on our website
• Direct Notice: Significant changes may require direct notification
• Effective Date: Changes take effect on the date specified in the updated policy

Your Continued Use

• Acceptance: Continued use of our services indicates acceptance of updated terms
• Questions: Contact us if you have questions about policy changes

Breach Notification

Our Obligations

• Investigation: We will promptly investigate any suspected breach
• Notification: Required parties will be notified according to legal timeframes
• Mitigation: We will take steps to minimize harm from any breach

Your Actions

• Monitoring: Monitor your accounts and credit reports if a breach occurs
• Reporting: Report any suspicious activity to us immediately
• Protection: Take recommended steps to protect yourself from identity theft

Contact Information

Privacy Officer

For privacy-related questions or to exercise your rights:

Synergy Therapy Solutions
Privacy Officer: Amber Hamby, M.S., CCC-SLP
Phone: 269-240-7908
Email: info@synergy-therapysolutions.com
Address: 319 SE Highland Park Dr, College Park, 99324
Washington State

Filing Complaints

If you believe your privacy rights have been violated:

With Us:
Contact our Privacy Officer using the information above

With Government Agencies:

• U.S. Department of Health and Human Services Office for Civil Rights Phone: 1-800-368-1019 Website: www.hhs.gov/ocr/privacy/hipaa/complaints

• Washington State Department of Health Phone: 360-236-4700 Website: www.doh.wa.gov

Effective Date and Acknowledgment

This Privacy Policy is effective as of [Insert Date]. By using our services or website, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

This Privacy Policy complies with HIPAA, Washington State privacy laws, and other applicable regulations. We are committed to protecting your privacy and will continue to update our practices to meet evolving legal requirements and best practices.